* Designing a complaint response model in the Ministry of Sports and Youth with a performance management approach

Document Type : Original Article

Authors
Hossein Dehghani 1
Farideh Ashraf Ganjoui 2
Zahra Haji Anzahai 3
1 PhD Student in Sports Management, Islamic Azad University, Central Tehran Branch, Tehran, Iran
2 Associate Professor, Department of Sports Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran
3 Assistant Professor, Department of Sports Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran
10.22034/ntsmj.2025.2051731.1168
Abstract
The purpose of the present study was to design a model for responding to complaints in the Ministry of Sports and Youth with a performance management approach. The present study method is quantitative and qualitative. First, expert professors in the field related to the research were interviewed, and in the next stage, a questionnaire was prepared and professors, students, and graduates of the PhD program in physical education were asked to complete the questionnaire. Finally, the questionnaires were collected and the responses were reviewed and analyzed. In this study, Cronbach's alpha method was used to determine the reliability of the test, and the results obtained indicate the desired reliability of the tool. Considering the objectives of the study, data analysis was carried out in two qualitative and quantitative sections. In the qualitative section, coding was performed to identify components and items, and a structural model was presented using Smart PLS. The results showed that the consequences of implementing this model, such as increasing transparency, reducing administrative corruption, and improving the legal status of the organization, indicate its positive effects on the overall performance of the organization. . This research shows that the designed model, by providing practical and accurate solutions, can effectively help improve the complaint response system in the Ministry of Sports and Youth and lead to increased efficiency, effectiveness, and transparency in this organization.
Keywords
Model
complaints
accountability
performance management
 
 
 
 
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